Return & Refund
This Return & Refund Policy (“Policy”) outlines the terms and conditions for returns, exchanges, and refunds for purchases made on Deetya Jewellery’s official website: www.deetyajewellery.com. By placing an order, you agree to comply with the provisions stated in this Return & Refund Policy.
Return & Refund Eligibility and Conditions
Customers can request a return within three (3) calendar days from the delivery date.
To be eligible for a return:
The product must remain unused, unworn, and in original condition.
The product must be packed in its original packaging, including all tags, certificates (if provided), and protective materials.
A valid proof of purchase, such as an invoice or order confirmation, must be shared.
To initiate the return, email support@deetyajewellery.com within the return period. Clearly mention your Order ID and the reason for the return.
Please note: Return requests submitted after three days of delivery will not be accepted.
Non-Returnable and Non-Refundable Items
Certain products are not eligible for return or refund. These include:
Items bought during sale events, such as milestone sales or clearance promotions
Customized or pre-ordered jewellery
Products that have been used, damaged, or altered
Items purchased from third-party platforms or other retailers
Additionally, items returned without prior written approval will be declined.
Exchange Process
We allow exchanges only if a product arrives defective or damaged.
Here’s what you must do:
Notify us within 48 hours of receiving the parcel.
Share a 360° unboxing video in a single, continuous shot showing the unopened parcel being opened.
Once verified, we will either send a replacement or provide an equivalent item, subject to stock availability.
Refund Terms Under This Return & Refund Policy
Deetya Jewellery only offers refunds in limited circumstances, such as:
If an international shipment is lost in transit, verified by the courier.
In such cases:
The refund will be credited to the original payment method.
Shipping charges, duties, and taxes will not be refunded.
Return Shipping Responsibilities
Customers are responsible for the cost of return shipping, unless agreed upon in writing.
If you request Deetya Jewellery to arrange reverse pickup, a ₹150 handling fee will be deducted.
We advise using a trackable and insured courier service, as we are not liable for lost or damaged returns.
Order Cancellation Policy
Orders cannot be cancelled once they are shipped.
If you request a cancellation before shipment, we may offer a credit note, not a refund.
Reporting Damaged or Missing Items
If your order arrives with missing items or an empty box, report it within 48 hours of delivery. A 360° unboxing video is mandatory for all such claims.
Final Provisions of the Return & Refund Policy
We reserve the right to reject any return, exchange, or refund that does not meet the criteria above.
This Return & Refund Policy may be updated at any time without prior notice. Please check this page regularly for the latest version.
Contact Information
For any questions related to this Return & Refund Policy, reach out to us:
support@deetyajewellery.com
Or reach out to us via Instagram DM on our official handles @deetyajewellery